All Purrveil orders ship from a fulfilment warehouse inside the United States. Nothing is sent from overseas, so there are no customs forms, import fees, or long transit times.
We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship to PO boxes, APO/FPO addresses, or international destinations at this time.
Shipping is free on every order. The price you see on the product page is the price you pay.
Orders are picked and packed within 1–3 business days. Orders placed on weekends or US public holidays begin processing the next business day.
Once dispatched, most orders arrive within 3–5 business days. Total time from order to doorstep is typically 4–8 business days.
You will receive a tracking number by email as soon as your order leaves the warehouse. If it has been more than 5 business days and you have not received tracking, email us at support@purrveil.co and we will look into it.
Carrier delays, severe weather, and peak holiday periods can occasionally push delivery beyond our normal window. We will always tell you what we know if you ask.
Wrong or incomplete addresses
Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect address, we will contact you to arrange redelivery. A second shipment may require a new order.
If your order arrives damaged, or tracking shows it as delivered but you cannot find it, contact us within 7 days of the delivery date and we will make it right.
support@purrveil.co — we reply within 1–2 business days.
